Over the past several years, Facebook has devoted a considerable amount of its resources towards developing chatbots. Despite what they are called, chatbots aren’t very good at making small talk. The first problem is that these A.I.s do not have any consistent personality. They don’t stick to the same set of facts about themselves throughout a conversation, which can make the experience feel unnatural. Facebook’s researchers pointed to several key areas in which they need improvement. 1.